Our focus is to differentiate ourselves by providing the highest level of
customer service to our clients while achieving the best performance. We
work closely with our clients to develop programs that will maximize their
return. We believe that each client’s needs are unique, and will strive to tailor
our services for a successful partnership. You can be assured that you are
aligned with an organization that has a thorough understanding of the
collection industry. Our staff will also stay abreast of your continuing needs
through on-going and personal contact.
Our client services department is one of the most experienced teams of debt
collection professionals available. Nearly all of our employees have been with
the organization for more than a decade and bring a wealth of knowledge in
many debt recovery aspects Below are highlights of what you can expect from
our client services division.
• Dedicated Customer Service Representatives • Formal and Custom Reporting
• Online Account Management
• Legal Advice
• 24 Hour Guaranteed Response Time on All Client Requests
With an enviable track record of success and experience accumulated from years of practice, you can rest assured that your debts are well taken care of. Our debts collector experts make well-informed decisions carefully strategized in each case to recover your debts while protecting the relationship between with your partner or client.
We know how to get YOUR money back!
CORPORATE DEBT RECOVERY PROCESS
At this initial stage, your Case Manager will liaise with our Collection Officers and in-house debt analysts to analyse your specific case to determine the most appropriate method of recovery.
Recovery methods at this stage will usually involve carefully targeted telephone call.
In the event that a debtor cannot be found, we will conduct a free search to locate the whereabouts of the debtor.
In the event that the debt is not recovered at Stage 1, your Case Manager will liaise with you in regard to the next stage of the collection process.
We will ascertain each individual case and seek further instructions from you and suggest an appropriate course of action.
Usually at this stage, a carefully crafted letter of demand will be sent out.
Most debtors would settle their debts by Stage 2. If they haven’t, we would send our professional debt collectors to their business premises or place of residence to chase up on the outstanding debt.